Fair questions, straight answers

We list the supply yards and nurseries near a buyer from their own published information: the phone number, materials and prices already on your website, the same facts every directory lists. Every price shows the date we confirmed it and links to your own source page, and we show retail prices only. If anything is wrong we fix it the same day, and never more than two business days. If you want the listing gone, say so and it comes down within one business day, normally within hours, no questions asked. The listing policy writes that down formally.

Control, and orders. You verify ownership with a code sent to the email address your own website publishes, or read to you by a person calling your listed number, then your prices are yours to correct, and pickup orders arrive as an email: material, quantity, what the customer is driving, when they'll arrive, and a one-tap confirm link, with no login needed to confirm. You can also publish your own cancellation and return terms in the portal, and they render on your listing in your words rather than ours. And you can set auto-accept rules, like "anything under 10 yards during open hours", so routine orders confirm themselves and only the odd ones interrupt you. Those two are not two systems: every order is tested against your rules once, at the moment it is placed, and the confirm link is what arrives for the ones your rules did not take. You choose whether the rules cover pickups, deliveries or both.

The software is free. Being Listed costs nothing and makes us nothing. Claimed gets you the portal, auto-confirm and the ordering path; Complete is the full operations platform. There is one fee on an order we bring you and it is 2% of the order, or 2.5% if you run Complete when the marketplace brings you one, flat, no minimum and no cap, charged to the yard and shown on every order, never the buyer. Today buyers still pay you at your counter, so no fee changes hands until online checkout arrives; when it does, the fee comes out of the payout, itemized.

Today, exactly the way it already does at your counter. A pickup order arrives, you confirm it, the customer pulls in, gets loaded, and pays you directly, cash or card, your usual way. Pilebase doesn't touch the payment today and never marks up your material: the price the buyer sees is the price you set. Online checkout is on the roadmap. When it arrives, the buyer will pay on the site, the money will settle to your own bank account, and the flat fee comes out at settlement, itemized on the order. That settlement is the only place a fee comes out. A counter sale, a phone order, a charge on account and an order on your own ordering page are yours entirely: we do not bill them and take nothing from them.

What you need in order to be paid is a bank account, and that is the whole list. No card on file, no merchant application to us, nothing to sign up for. Cards taken on your own ordering page are charged with your own payment account and your own keys, as a plain charge: that money never passes through us and we take nothing out of it.

You do. Your own published cancellation, return and guarantee terms govern your own sale, and Pilebase does not publish a competing policy over the top of them. You are the seller. We are not going to promise your customer something you never agreed to and then leave you holding it.

State your terms in the portal and we render them as you wrote them, dated, on your listing and again inside the order form under "If you change your mind", which is the last screen before somebody commits. If you keep a restocking percentage, a free window or a class of product you do not take back, the buyer reads that before they order rather than after. If your terms say a paid order is not refundable, the cancel button says so instead of offering them something you have published that you do not do. And whatever your terms said the day an order was placed is what that order keeps, so tightening them next month does not reach backwards into work already booked.

If you have published nothing, nothing is shown. We do not write a default for you and we do not tell a buyer they have free cancellation on your behalf: they are told plainly that what comes back is yours to settle.

Buyers already compare, by phone, badly. On the site they compare real availability, delivery, and distance, not just price, and most pickup buyers choose the closest yard that has the material. The one fee is a flat percentage of an order we bring you, so our money comes from sending you orders, not from what you charge for them and not from the software. And your listing always carries your phone number; we're not hiding you behind us.

They can go one way: out to you. Give us a web address in your portal and we post every order to it as it happens, signed so your side can prove it came from us, retried if your server is busy; or issue a key and have your side poll the same orders instead. That is the connector, it is documented in public, and it costs nothing.

The other direction, your own checkout asking us for a delivery fee and a slot, was a separate rung from 2026-09-02 until 2026-09-22 and is no longer offered. Plenty of yards will not want any of this, and nothing changes for them: an order still reaches you as an email with a one-tap confirm, and somebody keys it in the way they key in a phone order today. Yards on their own Pilebase also get the order in its counter view, with a printable ticket and a CSV export.

Your own ordering page inside Pilebase, at your own web address and on your own domain if you like, where your customers buy from you. They browse your catalog with your prices, get a real delivery fee for their address before checkout, book delivery windows you control, and pay by card into your own account. Those card payments run on Stripe, on your own Stripe account and your own keys; if you have no Stripe account yet, the marketplace channel needs only your bank. The ordering page is free, and so is everything else here. Your live prices and real delivery quotes make the marketplace better for everyone on it, which is why we would rather have them than charge you for the software.

Order mail, and nothing else. There is no newsletter, no campaign, no list and no upsell: the software has exactly one reason to email your customer and it is their order.

On your own ordering page the mail is yours. It goes out under your business name rather than ours, and replies go to the address you put in Settings. A customer gets a confirmation when the order is placed, a receipt when it is collected or delivered, a note when your staff price a delivery fee that was waiting on a quote, a note when an edit changes the goods or the money, and a note if the order is cancelled. Estimates go out when somebody at your counter sends one. Account mail carries your name too: the verify link, the password reset, and the confirmation of a changed address.

On a marketplace order the buyer hears from Pilebase, because the order came through us: a confirmation with a tracking link, a line each time you move the order along, and one invitation to review you once it is finished, sent once and never chased. Your name and your phone number are on the listing throughout. Nothing reaches your customers that is not on that list.

Complete runs the yard floor and the road as well as the counter: loader queue, dispatch board, a driver app, inventory that reserves stock at order and burns it down at load, day-end reports, delivery insights, and QuickBooks sync: connect your own company file and orders are written to it as they settle. It's for yards on paper and a whiteboard, or yards that want to retire three tools at once. free, marketplace-active or not, and onboarding is included: we import your catalog, zones and books with you, at no extra charge. The one fee anywhere is 2% of the order, or 2.5% if you run Complete when the marketplace brings you one. The whole picture is here.

You are the operator this is built for. A business with three sites is the shape the software is designed around, and a single yard is the same design with one site in it. Three yards used to mean three of everything: three logins, three catalogs of the same material, and no screen anywhere that answered how all three did this month.

One login. Your account belongs to the business rather than to a location, so the same sign-in reaches every site you run, and you give a yard manager one site or all of them without a second account existing anywhere.

One picture. A page called All sites puts orders, revenue and volume for each yard side by side over the period you choose, with the company row added up from the site rows rather than worked out separately, so the business total and the site totals can never disagree. The operations view answers at both levels the same way.

One customer. A contractor who buys at your first yard is the same customer at your second: same account, same order history, because a customer belongs to your company and not to whichever site they happened to walk into first. That one was decided carefully rather than assumed. Splitting one customer into two later is a filter and costs nothing; merging two into one later cannot be done at all, because nothing in the data would say which orders were the same person.

One portal, still one claim each. Each marketplace listing is claimed on its own, with its own code sent to its own published number, because proving you run one yard is not proof you run the next one, and that does not change. What changed is what happens after: the codes go into the same sign-in rather than replacing each other, so the portal lists every yard you have proved and you pick which one you are working on. Orders, prices, delivery days and auto-accept rules are always that one yard's, named on the screen while you work. A listing you have not proved is not on the list and cannot be reached from it.

Setting the software up across sites is a conversation rather than a signup form. Tell us how many yards you run and we build it with you.

No. Once a week, and one click stops it.

Per-event alerts on a seasonal business produce a wall of mail in March and get filtered forever afterwards, so there is one email: a Monday morning summary of what is stopping a sale today and what will stop one this week. Stock running low, and why. A forecast crossing what you have on hand. A quoted job drifting from what it actually cost. It names the urgent rows, counts the rest, and anything resting on a thin sample says so in the email instead of reading like a finding. Everything else sits on the Operations page it links to, which is where you go when you want the whole picture rather than the headline.

It is on unless you turn it off, it goes to owner logins that have an email address on them, and the switch is in Settings: part of the feature, not a request to us. You add the address on Staff accounts, and until somebody does, nothing is sent and Settings says so on the switch. It comes with Complete. Operations is a Complete page, so a yard running only the free store gets no digest at all rather than a link to a page it does not have.

An afternoon, honestly. Bring your price sheet and your delivery rate sheet as a spreadsheet, or as photographs where your instance has a model key to read them; Pilebase turns them into a catalog and zones for your review. Set your hours and delivery windows and you're taking orders. No data-entry weekend, no IT project.

Yours. A yard's store runs as its own isolated install: no pooled database, no other yards on your server, and one click exports everything you own. Marketplace listings are built only from public information plus whatever you've told us directly, and you can correct or remove yours any time.

Decline is one tap too, with a reason the buyer actually sees: out of that material, closing soon, can't load that vehicle. Nothing is charged, the buyer is told honestly, and declining an order you can't fill never counts against you. A decline is not a cancellation against your own terms either: a restocking fee you publish applies to a buyer who changed their mind, never to an order you could not fill. Rules you set keep the orders you'd always say yes to from ever needing your thumb.

Pilebase is a Colorado company that runs this marketplace and builds the ordering software supply yards use. It started with a landscape company and too many walks into the yard office; the story is here. Questions go to info@pilebase.io and land with the team, not a queue.